Which statement about the Navigator workflow is true?

Which statement about the Navigator workflow is true?

• A. PHI should not be displayed on the Track Board Preview.
• B. PHI is always visible on the Track Board Preview.
• C. The Track Board Preview is used to bill patients.
• D. The Track Board Preview stores appointment reminders.

Answer: (A)

Protecting patient data is central to Navigator workflows. The Track Board Preview is a quick view for care coordinators to follow appointments and tasks, so it should show only what’s necessary to act on those tasks. PHI—Protected Health Information like full patient identifiers—should not appear on this preview to minimize exposure and comply with privacy rules. That’s why the statement about not displaying PHI on the Track Board Preview is the best choice. The other options don’t fit because this view isn’t a billing tool, and it isn’t meant to store appointment reminders; its purpose is to support workflow with non-identifying or minimal data.

Protecting patient data is central to Navigator workflows. The Track Board Preview is a quick view for care coordinators to follow appointments and tasks, so it should show only what’s necessary to act on those tasks. PHI—Protected Health Information like full patient identifiers—should not appear on this preview to minimize exposure and comply with privacy rules. That’s why the statement about not displaying PHI on the Track Board Preview is the best choice. The other options don’t fit because this view isn’t a billing tool, and it isn’t meant to store appointment reminders; its purpose is to support workflow with non-identifying or minimal data.